Before Your Coffee Arrives: A Quick Checklist to Ensure Smooth Delivery

Before Your Coffee Arrives: A Quick Checklist to Ensure Smooth Delivery

To ensure a seamless delivery process, please follow these steps before your shipment arrives: 

  • Provide Shipment Details: When requesting a shipment, include key information such as: 

    • Do you need a liftgate? 

    • Is a delivery appointment or call-ahead required? 

    • What is the delivery window? 

    • Are there any access challenges at the delivery location? 

  • Verify the Bill of Lading (BOL): Double-check the BOL against the requested order to ensure accuracy. 

  • Request PRO Number and Delivery Date: Ask for the PRO number and estimated delivery date once the shipment departs. 

  • Inform Your Receiving Team: Share the expected delivery date, time, and bag count with your receiving team before arrival. 

During Delivery: What to Do When Your Coffee Arrives 

Upon delivery, take the following steps to confirm everything is in order: 

  • Count the Bags: Verify the number of bags against the BOL and inspect for any damage, such as ripped bags or leaking coffee beans. 

    • If everything is correct, sign the BOL to release the order. 

    • If something seems off: 

      • Do not sign the BOL until you’ve noted the issue. 

      • Take clear photos of the damaged pallets, bags, or other discrepancies. 

      • Work with the delivery driver, delivery company, and StoneX sales rep to resolve the issue. 

  • Inspect Each Bag: Before opening any bags, ensure they match the Delivery Order and are in good condition (no stains or off smells). 

    • If anything seems unusual, take pictures and send them to your sales rep for further assistance. 

    • Please do not open the bags until it’s confirmed that everything is correct. 

Key Questions to Consider: 

  • Who is responsible for receiving and signing for the delivery? 

  • In the event of a delivery issue, who is responsible for resolving it? 

At StoneX Specialty Coffee, we're happy to assist with delivery concerns. However, depending on the sale terms, you may need to work directly with the shipping line or warehouse to resolve issues. 

Exceptional customer service is one of our core strengths, and we take great pride in it. While we always strive to ensure your coffee arrives as expected, we understand that external factors can sometimes cause delays or issues. We’re here to provide you with the guidance and support you need to handle any situation that may arise. If you have any questions or need further assistance, please don't hesitate to contact our support team at SCSCoffeeSupport@StoneX.com. 

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