Stonex Specialty Coffee is a green coffee importer. We sell green coffee to roasters and coffee companies across the US and Canada.

StoneX Specialty Coffee is a division of the StoneX Group Inc., giving us a global reach to more than 60 countries and expertise that spans the entire supply chain.

To create an account, please complete the form linked here. Onboarding takes 2-3 business days, after which you will receive an email to set a password and activate your account.

Only active accounts have access to prices and ordering.

In order to become a client and place orders, we need to know the following information:

• Entity Type
• Legal Business Name
• Tax ID
• Main Contact First & Lame Name
• Job Role
• Phone
• Email Address

Orders can be placed through our website or by working with one of our Sales Executives.

To begin an order through our website, first start by creating an account. Once your account is activated, you'll be able to log in. Then browse Our Coffee and look through our spot inventory. When you find something you like, you can add to cart, or request a sample.

To ensure a seamless delivery process, please follow these steps before your shipment arrives:

Provide Shipment Details: When requesting a shipment, include key information such as:

• Do you need a liftgate?
• Is a delivery appointment or call-ahead required?
• What is the delivery window?
• Are there any access challenges at the delivery location?

Verify the Bill of Lading (BOL): Double-check the BOL against the requested order to ensure accuracy.

Request PRO Number and Delivery Date: Ask for the PRO number and estimated delivery date once the shipment departs the warehouse.

Inform Your Receiving Team: Share the expected delivery date, time, and bag count with your receiving team ahead of the arrival.

Upon delivery, take the following steps to confirm everything is in order:

• Count the Bags: Verify the number of bags against the BOL and inspect for any damage, such as ripped bags or leaking coffee beans.

If everything is correct, sign the BOL to release the order.

If something seems off:

• Do not sign the BOL until you’ve noted the issue.
• Take clear photos of the damaged pallets, bags, or other discrepancies.
• Work with the delivery driver, the delivery company, and your StoneX sales rep to resolve the issue.

Inspect Each Bag: Before opening any bags, make sure they match the Delivery Order and are in good condition (no stains or off smells).

If anything seems unusual, take pictures and send them to your sales rep for further assistance.

Do not open the bags until it’s confirmed that everything is correct.

A tracking number is provided for shipped orders once your pallet is loaded onto a truck. You will receive an email with the tracking information when it becomes available.

At StoneX Specialty Coffee, we're happy to assist with delivery concerns. However, depending on the sale terms, you may need to work directly with the shipping line or warehouse to resolve issues.

Exceptional customer service is one of our core strengths, and we take great pride in it. While we always strive to ensure your coffee arrives as expected, we understand that external factors can sometimes cause delays or issues. We’re here to provide you with the guidance and support you need to handle any situation that may arise. If you have any questions or need further assistance, please don't hesitate to reach out to our support team at SCSCoffeeSupport@StoneX.com.

Mercon Specialty is proud to offer an array of services. Please see our services page for more details!

We only accept returns if there is a confirmed quality claim on the coffee. Before making any purchases, you are welcome to sample the coffee to ensure it lives up to your expectations.

We work with and can ship to businesses in the US and Canada. We do not offer international shipping at this time.

We typically source within our own supply chain, but if you are interested in sending us samples, please direct them to 204 S Mead St, Seattle, WA 98108 - Attn: Quality