Refund policy

StoneX Specialty Coffee Return Policy

Final Sale Policy

All sales transacted through the StoneX Specialty Coffee website are considered final. StoneX Specialty Coffee strictly does not accept returns or offer refunds for any products purchased through our website.

Sample Availability

To facilitate informed purchasing decisions, StoneX Specialty Coffee offers samples for all coffee qualities available for sale on our website. We highly recommend that customers request and review samples to ensure the product meets their requirements prior to making a purchase.

Damaged Goods

In the event that merchandise is received in a damaged condition, the purchaser must notify StoneX Specialty Coffee immediately by contacting our support team at coffeesupport@stonex.com. StoneX Specialty Coffee will assist the purchaser in initiating a claim with the shipping carrier. Any credit received from a successful damage claim will be applied to the purchaser's account and may be used towards a future order.

Liability and Claims

StoneX Specialty Coffee’s liability for any defective or damaged goods is limited to assisting the purchaser in filing a claim with the shipping carrier and applying any resulting credit to a future order. StoneX Specialty Coffee is not responsible for any loss, delay, or damage incurred during the shipping process.

Customer Support

For any inquiries or further clarification regarding this policy, or to report damaged goods, please contact our support team at coffeesupport@stonex.com. We are committed to providing assistance and ensuring a satisfactory experience with StoneX Specialty Coffee.

By making a purchase through the StoneX Specialty Coffee website, you acknowledge and agree to this return policy.